PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The following terms and conditions apply to all transactions on charlottebeautystore.com. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
We endeavor to give as much technical information as is reasonable about the products we sell. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. We always try to make sure that the information given on our site is as up to date as possible but we cannot guarantee that this will always be the case.
Payment and Price
The total price payable for the goods and delivery will be as shown at the time when you place your order. We are entitled to make adjustments to the price if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
We accept Visa, MasterCard and American Express. On the order you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All products are subject to a delivery charge. We ship to United Stats, United Kingdom, Europe and Worldwide. US service includes delivery to highlands & islands.
Delivery will normally be made within 3 working days from clearance of payment, depending on location, with delivery to Europe & Worldwide usually arriving within 7 days. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and we would ask you to allow up to 14 days for dispatch of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery.
Not received your order?
If your order has not been delivered within the timescales for your country, please contact us. Please include your order number in the message so we can speed up the search.
If we cannot locate your parcel we will send you a ‘Missing Parcel Claim Form’ to sign and return to Charlotte Beauty Store. This will act as a declaration of your claim. once we receive your declaration we will investigate the claim, and advise you of the outcome. If appropriate, a refund will be issued to the credit/debit card used for your purchase.
Once we have delivered the goods to your door, you are responsible for them. We will only deliver goods to the address on the purchase order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
You have a right to cancel and return your items within 14 days of you receiving your order.
All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer. Your Bank may take 3-7 working days for your refund to show in your account.Goods returned must be undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced. Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
All return postage costs are non-refundable (Unless the item is faulty) and we do not currently offer pre-paid returns.We recommend that you send items either signed for or recorded delivery. Charlotte Beauty Store will not be held responsible for any missing parcels on the customer’s behalf.
In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
- From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the Charlotte Beauty Store Website.
- There are two ways of receiving a promo code:
- We may send promo codes to you via email.
- We may offer promo codes on the Charlotte Beauty Store Website that you can apply at checkout in order to receive a specific discount from us.
- We may share a promo code on our social media channels.
- A promo code can’t be applied to an order after that order has been placed.
- Certain brand or product category exclusions may apply which will be stated in the terms and conditions. We reserve the right to change this if we deem necessary.
- If the promo code has expired, you won’t be able use it.
- We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.
- If a promo code is offered on the Charlotte Beauty Store Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.
- Promo codes are non-transferable and cannot be exchanged for cash. If you receive a VIP promo code, it can only be used by you on your own Charlotte Beauty Store account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on Charlotte Beauty Store. Do not pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code without letting you know beforehand.
- We reserve the right to amend these terms and conditions at any time.
The terms and conditions shown above do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to the terms and conditions as detailed above.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United states and other copyright laws, and is the property of Charlotte Beauty Store. The collective work includes works that are licensed to Charlotte Beauty Store. Copyright 2016, Charlotte Beauty Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Charlotte Beauty Store or purchasing Charlotte Beauty Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Charlotte Beauty Store or to purchase Charlotte Beauty Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Charlotte Beauty Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
In the event that a Charlotte Beauty Store product is mistakenly listed at an incorrect price, Charlotte Beauty Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Charlotte Beauty Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Charlotte Beauty Store shall issue a credit to your credit card account in the amount of the incorrect price.
Charlotte Beauty Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Charlotte Beauty Store.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Charlotte Beauty Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Charlotte Beauty Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Charlotte Beauty Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Charlotte Beauty Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Charlotte Beauty Store in its sole discretion.
You agree to indemnify, defend, and hold harmless Charlotte Beauty Store, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Charlotte Beauty Store may link to sites operated by third parties. However, even if the third party is affiliated with Charlotte Beauty Store, Charlotte Beauty Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Charlotte Beauty Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Charlotte Beauty Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Company Registered Address:
Charlotte Beauty Store
3532 Poplar Lane
Miami Florida 33128